About Us: This web site is owned and operated by Dragonfly Quilting. Who are completely dedicated to your complete satisfaction. If you have any comments or if you just need to contact us, please use the link to email us on the store page or contact us using the information below:

Our Contact Details:

Dragonfly Quilting
64 Devon Road,
WATFORD,
Hertfordshire,
WD24 4HN

01923 440551

marion@dragonflyquilting.co.uk

Privacy Policy: Dragonfly Quilting does not disclose customer’s information to a third party other than when orders details are processed as part of the order fulfilment. In this case, the third part will not disclose any of the details to another third party.

Guarantee: Customer satisfaction is extremely important to us here at Dragonfly Quilting. We want you to be happy with our services and with your purchase. We comply with the EU Distance Selling Regulations.

How fabric is sold: Backing fabric is sold in increments of half a meter, however the kids/novelty fabric is sold in quarter meter lengths (fat quarter)

We have made every effort to display the products featured as accurately as possible. However, the colours of the fabrics may vary from screen to screen. Therefore we cannot be held responsible for any limitations of the equipment you use to view our site and cannot guarantee that your equipment’s display of any colour, texture, or detail of merchandise will be accurate/the same as the actual product.

All backing fabrics are cut to order so therefore we cannot accept returns for incorrect orders placed. Under extenuating circumstances we may accept returns at our own discretion only by prior agreement.

Longarm Quilting Services: Dragonfly Quilting offers customer satisfaction with its Longarm Quilting Service. Please refer to Preparation of your Quilt for guidance. If your quilt is needed by a specific time, please let us know in advance as there may be a waiting time for quilting. Please note all consults are by appointment only.

Making a Purchase: Making a purchase could not be easier, browse through our online store, adding any items that you wish to buy into the shopping cart. After you have finished shopping just click on the “Checkout” and you will be asked a few details which are needed for us to be able to complete your order.

Follow the instructions and you will be taken through to PayPal

Payments: Payments for orders can be made online only. Payments are not taken over the telephone which means your payment method is safe as no credit/debit card details are kept or seen that this end. You can use your Credit card, Debit card, or PayPal.

Please be aware that if you are paying with an existing PayPal account that we will only accept payment from registered/confirmed PayPal addresses. This is to ensure that the payee has authorisation to use the PayPal account in order for us to comply with PayPal terms and conditions.

If you are not paying with an existing PayPal account then go straight to pay and you can make a payment using your credit/debit card. You do not need a PayPal account to make a payment. You do not need to set up an account if you don’t want to.

Quilting Service Payment:

A non-returnable deposit of £10.00 is requested at booking/delivery of your quilt. The balance is due upon completion of your quilt. We accept payment by cash or cheque. Please make cheques payable to Dragonfly Quilting.